Language
Effective Date

Terms of Service

XLGAMES Inc. ("Company") presents the Terms of Service for the online game "ArcheAge Chronicles". Please read these Terms of Service carefully before using the Service.

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms of Service govern the rights, obligations, and responsibilities between XLGAMES, Inc. ("Company") and users regarding the use of "ArcheAge Chronicles" ("Game") and all related network, website, application, and other services ("Service") provided by the Company.

Article 2 (Definitions)

  1. The definitions of terms as used in these Terms of Service are as follows:

1) "Service" refers to the game and all related services provided online by the Company to users.

2) "User" refers to an individual who has agreed to these Terms of Service in accordance with the service application procedure provided by the Company, completed the conclusion of the service agreement, and been granted service usage rights.

3) "Temporary Member" refers to a person who provides only part of the information and uses only a portion of the Service provided by the Company (e.g., guest login, etc.).

4) "Account Details" ("AD") refers to a combination of letters, numbers, or special characters selected by the user for identification and use of the Service, and assigned within the "Third-Party Platform" defined in Paragraph 12 of this Article.

5) "Account Information" refers collectively to information provided by the user to the Company, including the user's account, password, user ID, external account information, device information, nickname, profile photo, friend list, etc., as well as game usage information (character information, items, level, etc.) and payment information for usage fees.

6) "Password" refers to a combination of letters, numbers, or special characters selected and kept confidential by the user to verify their identity matching the assigned account and to protect the user's information and rights.

7) "Character" refers to game data selected and controlled by the user within the game world in accordance with the method provided by the Company for the purpose of using the Service.

8) "Currency" ("Goods") refers to a virtual payment method usable for purchasing specific services or goods, which is divided into free currency applicable across all game services and paid currency usable only for specific game services. Paid currency usable only for specific game services may have different names depending on each game service, and the name of each currency type may be determined differently in accordance with the Company's prior notice. The conversion value of currency into cash is in principle displayed within the game service, but may exceptionally be determined differently as notified to the user in advance.

9) "Top-up" refers to purchasing currency in units of a certain amount using a payment method designated by the Company.

10) "Free Currency" refers to currency acquired by the user through a method other than direct top-up, and the name of each free currency may be determined differently by the Company based on prior notice. This includes currency provided free of charge or as a bonus by the Company, as well as any currency not directly paid for by the user, such as currency received as a gift from another user. Free currency is non-refundable.

11) "Homepage" refers collectively to the game homepage operated by the Company for the Service.

12) "Third-Party Platform" or "Open Market" refers to the overall network service and commercial environment supporting paid content payment provided for users to download, install, and use the Service provided by the Company, including global PC/console platforms and mobile platforms.

13) "Device" refers to equipment capable of downloading, installing, and using content, including PCs, mobile phones, smartphones, tablets, and other devices capable of executing content or using it via a network.

14) "Content" refers to all digital paid or free content produced in connection with the Service provided by the Company on a device (including game and network services, applications, game money, game items, etc.).

15) "Application" refers to all programs downloaded or installed and used through a device in order to use the Service provided by the Company.

16) "Affiliate Service" refers to individual or collective services provided so that members can use content on a device using registration information, profile photos, etc. from an affiliated platform, based on an affiliation agreement concluded between the Company and a third-party platform service provider.

  1. Except as defined in each item of Paragraph 1, the definitions of terms used in these Terms of Service shall be governed by relevant laws and regulations and policy per service, and matters not specified therein shall follow general commercial practices.

Article 3 (Disclosure and Amendment of Terms of Service)

1) The Company shall display the contents of these Terms of Service within the game service or on a connected screen (such as the homepage) so that users can easily recognize them.

2) The Company shall write important contents, such as subscription withdrawal, refund of overpayments, contract termination or cancellation, the Company's liability exemptions, and compensation for damages to the User, in bold text, distinct colors, or symbols, or provide a separate link or pop-up screen so that the User can easily understand them, and obtain the User's consent.

3) The Company may amend these Terms of Service within the scope that does not violate relevant laws and regulations, including the "Act on Consumer Protection in Electronic Commerce," the "Act on Regulation of Terms and Conditions," and the "Game Industry Promotion Act."

4) When revising the Terms of Service, the Company shall specify the effective date, revised content, and reasons for revision, and notify users through the game service homepage or initial landing screen at least 7 days prior to the effective date (or at least 30 days prior for changes unfavorable to the User or involving significant matters).

5) When notifying the revised Terms of Service, if the Company includes a statement that failure by the User to express consent or refusal shall be deemed acceptance, and the User does not express refusal by the effective date, the User shall be deemed to have agreed to the revised Terms of Service. If the User does not agree to the revised Terms of Service, either the Company or the User may terminate the service agreement.

Article 4 (Supplementary Rules)

Matters not specified in these Terms of Service and the interpretation thereof shall be governed by relevant laws and regulations, including the "Act on Consumer Protection in Electronic Commerce," the "Act on Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act," or general commercial practices. If separate terms of service and operation policies exist for individual game services, those individual service terms shall take precedence.

Article 5 (Operation Policy)

1) To apply the Terms of Service, protect users' rights and interests, and maintain order within the game world, the Company may establish game service operation policies ("Operation Policy") for matters specifically delegated with a defined scope in these Terms of Service.

2) The Company shall notify users of the contents of the Operation Policy by posting them on the game service homepage or on a connected screen within the Service.

3) Revisions to the Operation Policy that bring significant changes to the User's rights or obligations or have the same effect as modifying the Terms of Service shall follow the revision procedure in Article 3. However, prior notice on the homepage and service screen (7 days in advance) may substitute if the revision falls under any of the following items:

1) Revising matters specifically delegated with a defined scope in these Terms of Service;

2) Revising simple provisions unrelated to the User's rights and obligations;

3) When the content of the Operation Policy does not fundamentally differ from that stipulated in these Terms of Service and is revised within a scope reasonably foreseeable by the User.

Chapter 2 Conclusion and Management of Service Agreement

Article 6 (Approval and Restriction of Applying for Service)

1) The service agreement is concluded when an applicant for membership expresses consent to the contents of these Terms of Service, applies in accordance with the registration or installation procedure provided by the Company, and the Company approves the application.

2) The Company shall, in principle, approve the application of the applicant. However, the Company may refuse approval or subsequently terminate the agreement for any application that falls under any of the following items:

1) Failing to meet application requirements or providing false information in the application;

2) Misusing another person's information (account, name, etc.) or device;

3) Applying for re-use during a restriction period after arbitrarily terminating the agreement while under usage restrictions imposed by the Company;

4) Intending to use the Service for improper purposes or to pursue profit;

5) Applying for the purpose of harming the Company's interests as a competitor to the Service;

6) Using the Service via abnormal or circumventing methods in countries where the Company does not provide the Service, or where it is necessary to restrict service provision to members of specific countries;

7) Applying for service use from a device or online environment where service usage has been restricted by the Company;

8) Applying for the purpose of engaging in acts prohibited by relevant laws and regulations, such as the "Game Industry Promotion Act;"

9) Applying with the intent to undermine public peace and order or violate public morals and customs;

10) Other reasons equivalent to the foregoing items where approval is deemed inappropriate.

3) The Company may withhold approval until the relevant circumstances are resolved in any of the following cases:

1) When the Company's facilities lack capacity, support for specific devices is difficult, or technical issues arise;

2) In the event of a service disruption or failure of service fees or payment methods;

3) Other cases where the Company determines that approving the application is difficult due to Company circumstances.

Article 7 (Protection and Management of Personal Information)

1) The Company strives to protect the User's personal information in accordance with relevant laws and regulations. The protection and use of personal information are governed by relevant laws and regulations and the Company's separately notified Privacy Policy.

2) The User agrees that status information, nickname, photo, etc., may be exposed to others during communication with other users, and when using the Service through an affiliate service, profile information, nickname, etc., from that platform may be exposed to third parties.

3) The Company's Privacy Policy does not apply to third-party provided services that are merely linked, and the Company shall not be liable for any damages arising from the User's own fault (such as negligence in account/password management or consenting to third-party use) unless attributable to the Company's intentional misconduct or gross negligence.

Chapter 3 Provision and Use of Service

Article 8 (Obligations of the Company)

1) The Company shall comply with relevant laws and regulations and faithfully exercise rights and fulfill obligations set forth in these Terms of Service in good faith.

2) The Company shall establish security systems to protect personal information so that users can safely use the Service, and strictly manage personal information so it is not leaked or provided to third parties without authorization, except as specified in relevant laws and the Privacy Policy.

3) In the event of equipment failure or loss/damage of data during continuous and stable service provision, the Company shall make best efforts to repair or restore it without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or technical defects impossible to resolve with current technology.

Article 9 (User Obligations)

1) When using the Service, the User shall comply with the provisions of these Terms of Service, Operation Policy, announcements, and relevant laws and regulations.

2) The User shall not engage in any of the following acts during service usage:

1) Providing false facts or misusing another person's information when applying for service or modifying information;

2) Selling, gifting, transferring, or leasing cyber assets (accounts, characters, game items, game currency, etc.) through abnormal methods not approved by the Company, or inducing/advertising such conduct, or providing such rights as collateral;

3) Modifying applications without prior consent from the Company, adding or inserting other programs into applications, hacking or reverse engineering servers, leaking or altering source codes or application data, or impersonating the Company;

4) Any fraudulent payment activities such as using another person's credit card, wired/wireless phone, bank account, etc., to pay for paid content, or unauthorized use of another person's account;

5) Unauthorized collecting, storing, posting, or distributing of another user's personal information;

6) Engaging in gambling or speculative acts, inducing such acts, distributing vulgar or obscene information violating public order and morals, or linking to harmful sites;

7) Using the Service for purposes other than its original intent without Company consent, such as for profit, business, advertising, promotion, political activities, or election campaigns;

8) Exploiting known or unknown program bugs or vulnerabilities to use the Service, manipulating match outcomes, or forcibly terminating the game, thereby undermining a fair and normal gaming environment;

9) Infringing upon intellectual property rights (copyrights, trademarks, etc.) of the Company or third parties, defaming them, or interfering with business operations;

10) Intentionally transmitting, posting, or distributing computer viruses, computer code, files, etc., designed to disrupt or destroy normal operation of computer software or hardware;

11) Circumventing or disabling anti-cheat solutions implemented to create a fair gaming environment;

12) Other acts violating relevant laws and regulations or otherwise unacceptable by social norms.

  1. Users shall not engage in business activities generating financial benefit for themselves or third parties using the Service without prior consent from the Company. If damages occur to the Company as a result, the Company may claim damages from the User (except where the Company failed to take damage prevention measures intentionally or through gross negligence).

  2. The management responsibility for the account and device rests entirely with the User, and the User must not permit third parties to use them. The Company shall not be liable for damages caused by poor account or device management.

  3. Users shall manage payment password settings provided by third-party platforms and open markets to prevent unauthorized payments. The Company bears no liability for third-party payments arising from management negligence.

Article 10 (Service Changes and Content Revisions)

1) The Company may take necessary measures to protect the virtual world from the real world and maintain game balance and quality, and holds comprehensive authority over the creation, modification, maintenance, and repair of game content.

2) The Company may modify (patch) or update all or part of the game service for operational or technical reasons when there are substantial grounds. The Company shall notify users of the changes prior to implementation within the Service, on the homepage, or via official community channels. However, in unavoidable cases such as urgent bug fixes or error resolutions, subsequent notice may be provided.

3) When modifying monetization policies or paid content provision methods, the Company shall clearly notify users in advance of the details, effective date, alternative means, or compensation plans in accordance with relevant laws and refund policies so as not to unfairly infringe upon existing users' rights and interests. Users who do not agree may discontinue Service use or terminate the agreement.

4) The Company may modify or adjust the utility of all in-game items (weapons, costumes, cosmetic items, etc.) for quality improvement and balance adjustment. However, if the utility of paid items is unavoidably reduced or restricted, the Company shall notify users in advance of the reasons and provide reasonable alternative means or compensation measures.

Article 11 (Service for Testing Purposes)

1) Prior to officially commercializing a new service, the Company may conduct a test service for users for a specific period ("Test Service"). The schedule and detailed rules for the Test Service will be announced separately.

2) As Test Services are aimed at verifying system stability, game data may be freely modified, added, or deleted, and all data including characters, items, and currency acquired by users during the test period will expire en masse upon conclusion of the test period. If a major defect is discovered during testing, the Company may suspend the service without prior notice.

3) Test Service is a temporary service provided free of charge, and the Company shall not be liable for any damages incurred by users in connection therewith (except for damages caused by the Company's intentional misconduct or gross negligence).

Article 12 (Affiliate Service and Third-Party Platform)

1) The Company may provide services in affiliation with third-party platform service providers. In such cases, users must agree to the application of affiliate services for normal game usage. If consent is not granted, usage of certain services may be restricted.

2) Because affiliate services utilize user information from affiliate partners, if a user loses membership status due to withdrawal from the affiliate partner, affiliate service usage records and game data may automatically expire or not be transferred. The Company assumes no liability in connection therewith.

3) If a user deletes downloaded applications or installed content from a device, stored data and held items may be lost. Users should verify before deleting.

Article 13 (Provision and Suspension of Service, etc.)

1) As a general rule, game usage hours shall be 24 hours a day, 365 days a year.

2) The Company may suspend the Service for a set period of time in any of the following cases and shall have no obligation to provide the Service during such period:

1) When necessary for operation, such as periodic inspection of computer/information communication equipment, server expansion and replacement, or responding to network instability;

2) When necessary to respond to external electronic intrusions like hacking, communication accidents, or abnormal gameplay behavior of users;

3) When normal service provision is impossible due to power outages, equipment failures, service usage surges, line failures of telecommunications service providers, or telecommunications service interruptions;

4) When circumstances beyond the Company's control occur, such as war, natural disasters, emergencies, or national emergencies equivalent thereto;

5) When it is difficult to maintain the Service due to significant corporate management reasons, such as company division, merger, business transfer, business closure, or deterioration of game profitability.

3) When suspending the Service due to periodic maintenance (Paragraph 2, Item 1), the Company shall notify users at least 24 hours in advance of the reason and duration within the game, on the homepage, or on the Steam Community. In cases of emergency response (Paragraph 2, Item 2, etc.), the Service may be suspended temporarily without prior notice and notified subsequently.

4) For downloaded and installed applications or network services, full or partial use of content may be restricted if the User changes devices, phone numbers, OS versions, uses international roaming, or changes mobile carriers, for which the Company bears no liability. Additional data charges from mobile carriers due to background processing are also subject to the Company's indemnification.

Article 14 (Collection of Information, etc.)

1) The Company may store and retain chat content exchanged between users within the game, and this information is held solely by the Company. The Company may access this information only for resolving user disputes, handling complaints, or maintaining game order, and third parties not authorized by law shall not be permitted access. Prior notice shall be provided to the individual before access, except when rapid processing is required for investigating terms violations, in which case notice shall be provided subsequently.

2) To stabilize and improve service quality, the Company may collect and utilize user device information (operating system, specifications, settings, etc.), excluding personal information.

3) The Company may request additional information from users for service improvement and customized introductions. Users may refuse at any time, and the Company shall clearly notify users of their right to refuse upon request.

Article 15 (Purchase of Products and Content)

1) The Company provides Free Services accessible without additional fee payments and Paid Services requiring payment of predetermined fees, and users may choose freely between them.

2) Purchase amounts for paid content shall follow payment limits and payment methods established by mobile carriers, third-party platforms, and open market operators in principle.

3) Paid content purchased by the User can only be used on the device where the application was downloaded and installed, and the usage period follows details notified upon purchase.

Article 16 (Provision of Credits)

1) The Company may provide free virtual currency called "Credits" for user convenience and promotional purposes.

2) Detailed validity periods for Credits shall be notified upon accumulation, and Credits whose validity period has expired will automatically expire sequentially. Credits can only be used within the specific game service where they were earned.

3) The name of Credits may differ depending on the game service and platform, and users can only use Credits in the game service and platform where accumulated.

4) The Company may terminate Credit provision due to corporate or technical reasons, and shall provide at least 30 days prior notice upon termination. If the service agreement is terminated due to reasons attributable to the User, all accumulated Credits shall expire immediately.

Article 17 (Attribution of Copyrights, etc.)

1) Copyrights and other intellectual property rights for all content produced by the Company within the game service (text, images, sound, engines, etc.) belong to the Company. The Company grants the User a non-commercial, personal, limited, non-transferable, non-sublicensable, revocable, non-exclusive license to use the game on condition of complying with these Terms of Service.

2) Users shall not reproduce, transmit, distribute, broadcast, or otherwise use for commercial purposes, or permit third parties to use, any intellectual property information obtained through the Service without prior consent from the Company.

3) Regarding all "User Content" (dialogue texts, images, sound, etc.) uploaded or transmitted by users within the Service, users grant the Company a royalty-free, perpetual, non-exclusive license to use, edit, modify, reproduce, publish, transmit, distribute, and create derivative works for operating, improving, and promoting the Service. However, standalone posts on external community forums outside the game shall not be used commercially without explicit consent, and users may delete them at any time.

4) The Company may delete, move, or refuse registration of user posts determined to fall under prohibited acts in Article 9, Paragraph 2 without prior notice.

Chapter 4 Subscription Withdrawal and Contract Termination

Article 18 (Withdrawal of Subscription)

1) A User who has entered into a contract for Paid Services with the Company may withdraw subscription within 7 days from the purchase date or the date Paid Services become available, whichever is later, without additional penalties or fees.

2) The User may not withdraw subscription against the Company's will in any of the following cases:

1) Paid content used immediately after purchase or whose effects take effect immediately;

2) Content where additional benefits were provided and such additional benefits have been used;

3) Content where opening is deemed usage or whose utility is finalized upon opening, and opening has occurred;

4) Content received as a gift from another person or acquired free of charge through Company events or obtained during service usage;

5) Content sold as a bundle where part of the bundle has been used or applied individually;

6) Content where subscription withdrawal is restricted under relevant laws and regulations.

3) For content where subscription withdrawal is restricted under Paragraph 2, the Company shall clearly indicate this fact in an easily recognizable location and take measures so the User's right of withdrawal is not impeded, such as providing temporary trial products. If the Company fails to take such measures, subscription withdrawal remains possible despite restrictions in Paragraph 2.

4) If the content of Paid Services differs from displayed or advertised content or is performed differently from contract terms, the User may withdraw subscription within 3 months from the date available, or within 30 days from the date the User knew or could have known of such discrepancy.

Article 19 (Effect of Withdrawal of Subscription, etc.)

1) When a User withdraws subscription, the Company shall promptly retrieve or delete the paid content, and within 3 business days from the retrieval date, refund the amount received or initiate payment cancellation procedures on open markets and third-party platforms.

2) If the Company delays refund of the amount, it shall pay default interest calculated by multiplying the rate set forth in the Act on Consumer Protection in Electronic Commerce and its Enforcement Decree for the delay period.

3) If goods have been partially used or consumed, the Company may charge the User an amount equivalent to the benefit gained by the User or costs incurred in supplying the goods.

Article 20 (Refund of Overpayment)

1) The Company shall refund overpayments in full when an overpayment occurs. However, if overpayment occurs due to User negligence without intentional misconduct or negligence by the Company, actual costs incurred for refund shall be borne by the User within a reasonable scope.

2) In-game payments follow payment methods provided by third-party platforms and open market operators, and overpayments occurring during payment shall in principle be requested directly from open market operators. However, the Company may process or support refund procedures if supported by open market policies and systems.

3) Refunds shall proceed according to open market operator or Company refund policies depending on the OS type of the device using the Service.

4) Communication charges (call charges, data charges, etc.) incurred due to game downloads or network usage are excluded from refunds.

5) The Company may request necessary documentation and personal information for refund processing, and shall initiate refund procedures within 3 business days of receiving required information.

Article 21 (User Termination and Cancellation)

1) The User may apply for termination of the service agreement ("User Withdrawal") at any time through in-game menus or customer support, and the Company shall process withdrawal immediately after identity verification.

2) Upon completion of User Withdrawal, all usage information held by the User (scores, characters, levels, game currency, items, etc.) shall be deleted immediately and permanently without possibility of recovery. The Company may temporarily restrict withdrawal applications for a set time after registration to prevent improper usage.

3) For users who have not used the Service for 1 consecutive year from the most recent usage date ("Inactive Account"), the Company may terminate the service agreement and take necessary measures such as destroying personal information or storing it separately to protect personal information. The Company shall notify the User at least 30 days prior to the action date via email regarding contract termination and items to be destroyed.

Article 22 (Termination and Cancellation by the Company)

1) If a major cause occurs where the User violates obligations in these Terms of Service or Operation Policy making it impossible to maintain contract relations in good faith, the Company may terminate the agreement after prior notice and reasonable cure period.

2) Notwithstanding Paragraph 1, if the User violates current laws or causes severe irreparable damage to the Company through intentional misconduct or gross negligence, the Company may terminate the service agreement immediately without prior notice or cure period.

3) When terminating the agreement, the Company shall notify the User specifying grounds and effective date via email or equivalent method (except where contact information was not collected). The User's usage rights for Paid Services shall expire immediately upon termination, with no entitlement to refunds or damage compensation.

Chapter 5 Restrictions on Service Use and Indemnification

Article 23 (Restriction of Service Use for Users)

1) If the User violates obligations in Article 9, the Company may restrict service usage in stages based on severity:

1) Partial Feature Restriction: Restricting certain functional rights like in-game chat or forum posting for a specified period;

2) Character Usage Restriction: Restricting access and use of specific characters for a specified period or permanently;

3) Account Usage Restriction: Restricting access and use of the user account for a specified period or permanently;

4) Member Usage Restriction: Restricting access and use of all game services and linked services permanently or for a specified period.

2) Multi-Account Sanction Clause: If 3 or more accounts held by the same User receive usage restrictions under Paragraph 1 for violating obligations, the Company may immediately expand and apply usage restrictions to all accounts held under the same name or by the same person without additional explanation procedures.

3) When usage restriction measures taken by the Company are based on legitimate grounds, the Company bears no obligation to compensate for damages or refund costs incurred by the User due to restrictions (such as expiration of paid service periods).

Article 24 (Usage Restriction as an Interim Measure)

1) The Company may temporarily suspend service usage for the relevant account until verification and investigation into major issues falling under the following items are completed:

1) When a specific and legitimate report is received that an account has been hacked or stolen;

2) When there is reasonable suspicion of illegal activity, such as using unauthorized programs (hacks, macros, etc.) or operating bot farms;

3) When interim measures for character and account are urgently required for equivalent reasons.

2) Upon completion of investigation, if the User's innocence is verified, the Company shall extend usage time by the suspended duration for paid service users or compensate with equivalent paid services. However, if intent or negligence on the part of the User is proven, compensation shall not apply.

Article 25 (Grounds and Procedures for Usage Restriction)

1) The Company shall establish detailed grounds and step-by-step procedures for usage restrictions in individual Operation Policies, taking into account all circumstances such as nature, severity, frequency, and consequences of the violation.

2) When executing usage restrictions, the Company shall notify the User of grounds, type, duration, and appeal procedures by posting on the game initial screen or sending individual emails. However, for severe violations requiring urgent restriction, measures may be taken first with immediate subsequent notice.

Article 26 (Appeal Procedure for Usage Restrictions)

1) A User seeking to appeal usage restriction measures must submit a written appeal form detailing grounds for objection to customer support within 14 days of receiving notice.

2) Upon receipt of an appeal, the Company shall respond in detail in writing or via email within 15 days. If extended investigation is required, the Company shall notify the User of reasons and expected schedule in advance.

3) If the User's explanation is deemed legitimate and valid upon appeal review, the Company shall immediately lift restriction measures and take corresponding compensation measures for lost service.

Article 27 (Compensation for Damages)

If the Company or the User causes damage to the other party by violating these Terms of Service, the breaching party shall be liable to compensate for such damage, unless attributable to reasons without intent or negligence.

Article 28 (Company Indemnification)

1) The Company shall be exempt from liability for inability to provide Service due to force majeure, including war, civil unrest, natural disasters, emergencies, technical defects impossible to resolve with current technology, or equivalent force majeure events.

2) The Company is exempt from liability for damages caused by telecommunications service providers failing to provide service normally, or service interruptions due to announced maintenance, replacement, or inspection of facilities, unless attributable to the Company's intentional misconduct or gross negligence.

3) The Company is not liable for service disruptions, access failures, usage restrictions, or data deletion caused by the User's intentional misconduct or negligence (except where unavoidable or legitimate reasons exist).

4) The Company is exempt from liability for communication issues arising from individual user computer or device environments or wireless network environments without Company intent or gross negligence.

Article 28-2 (Detailed Company Indemnification)

5) The Company is exempt from liability for the reliability, accuracy, and legality of information, materials, or local files (e.g., custom game mode files) posted or distributed by users or third parties in-game or on the website, unless attributable to Company intent or gross negligence.

6) The Company has no obligation to intervene in transactions or disputes arising between users or between users and third parties via the Service, and bears no liability for damages resulting therefrom.

7) For Free Services, the Company is not liable for damages unless attributable to Company intent or gross negligence.

8) The Company is not liable for users failing to obtain or losing expected virtual results (levels, items, experience points, etc.) or loss of game currency or grades, unless attributable to Company intent or gross negligence.

9) The Company bears no liability for third-party payments, data deletion or loss, or account theft arising from user failure to manage personal information, device passwords, or open market payment passwords.

10) The Company is exempt from liability for user inability to use partial or full service functions due to device changes, phone number changes, forced OS updates, international roaming, or carrier switching, without Company intent or negligence.

11) The Company is not liable for data loss or service unavailability incurred by "Temporary Members" due to device loss, device reset, app deletion, etc.

Chapter 6 Handling User Complaints and Dispute Resolution

Article 29 (Handling User Complaints and Resolving Disputes)

1) The Company operates a dedicated organization with specialized personnel to handle user opinions and complaints, and provides guidance on complaint submission methods within the game.

2) The Company shall promptly address legitimate opinions or complaints raised by users within a reasonable period. If extended processing is required, reasons and schedule shall be notified via email or methods specified in Article 30.

3) In the event of a dispute mediated by a third-party dispute resolution agency, the Company shall faithfully prove measures taken against the User and may comply with mediation decisions.

Article 30 (User Notification)

1) When notifying individual users, the Company may do so via email address, in-game message, mobile SMS/LMS, etc.

2) When notifying all users, the Company may substitute individual notice by posting announcements within the game service for at least 7 days or displaying pop-up screens.

Article 31 (Jurisdiction and Governing Law)

1) Lawsuits filed between the Company and the User shall be governed by the laws of the Republic of Korea.

2) Jurisdiction for litigation regarding disputes arising between the Company and the User shall be determined by the court having jurisdiction under applicable legal procedures.

3) When using game services outside the Republic of Korea, laws of other jurisdictions may apply mandatorily, in which case local laws shall affect these Terms of Service only to the minimum extent required by such jurisdiction.

(Effective Date: October 19, 2026)